We’re hiring ‘Head of Sales Operations’ for one of our client.

Our client is one of the leading property developer based in Sharjah, UAE.

Job Description:

In this role, you will be responsible to manage the process of handing over properties to customers professionally and contributes to building a positive customer experience.

Key Responsibilities:

• Plans and supervises the day-to-day handover activities to customers.
• Provides innovate solutions to ongoing challenges and ensures customer satisfaction and positive customer experience.
• Continuously improves, streamlines, and enforces the policies & processes.
• Monitors current working practices, and effect changes in policies as and when required to enhance quality.
• Achieves customer satisfaction and welfare.
• Supervises cost control, and ensures adherence to the budget.
• Plans and manages operational costs and budget forecast.
• Liaise with accounts on special payments issues and continues assistance to clear the outstanding.

Requirements:

• Builds and maintains profitable relationships with customers.
• Oversees the relationship with customers handled by CRM team.
• Resolves customer complaints quickly and efficiently.
• Keeps customers updated on the latest products to increase sales.
• Meets with managers in Alef to plan unit releases strategically.
• Expands the customer base by upselling and cross-selling.
• Understands key customer individual needs and addressing these.
• Conducts business reviews using CRM program.
• Develops the existing CRM system by providing advice for modifications for sales process.
• Maintains records such as names, addresses, purchases, and reactions of prospects contacted in the CRM system.
• Implements process of obtaining customer testimonials to identify team performance and improve development.
• Guides team on follow-up on existing customer to offers made, agreements/contracts preparation, documentation, payment schedule.
• Monitors and reports on activities and provide management feedback information on new relationships to meet the business objectives.
• Explains products, services, pricing, and answer queries and overcome objections from customer.