IT Service Desk Agent

We’re recruiting ‘IT Service Desk Agent’ for one of our client based in Dubai, UAE.


Job Description:

In this role, we’re looking for someone who is responsible to provide first line remote support for various technical areas like Desktop/Laptops, Virtual Desktops, Printers, MFP’s, User account and access management etc.


Key Responsibilities:

  • Serves as first line of support to meet customer needs in Arabic and English.
  • Respond to end user requests for IT assistance via the phone, email and web.
  • Coordinates activities with banks IT teams and/or external support teams to complete the incident resolution or to fulfil a service request.
  • Identify and escalate incidents and problems requiring urgent attention.
  • Coordinates with Resolvers/Fulfillers, IT Service Providers and vendors.



  • Education and Certifications: Graduate in Computer Science (Preferred) or Graduate in Science with a Diploma or Certification in IT
  • Experience: 5 years of experience in related field
  • Must be bilingual Arabic and English
  • ITIL Foundation Certification (preferred)



  • Competitive salary as current market
  • Other employee benefits as per law


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